Privacy Policy
Drive E Mode OPC Private Limited is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the Digital Personal Data Protection Act, 2023.
Company
Drive E Mode OPC Private Limited
Registered Office
Hyderabad, Telangana - 500051
Website
www.driveemode.com
Introduction & User Acceptance
Scope of This Policy
This Privacy Policy describes how we collect, use, process, store, retrieve, disclose, transfer, and protect your information when you:
- •Access our website, mobile applications, or web platforms
- •Onboard as a Driver Partner for Electric Vehicle (EV) leasing
- •Submit Know Your Customer (KYC) documentation including blank cheques
- •Interact with our services offline at our Hubs or through customer support
Legal Framework
- • Information Technology Act, 2000
- • DPDP Act, 2023
- • RBI Guidelines
- • Motor Vehicles Act, 1988
Your Consent
By accessing the Platform or signing the Lease Agreement, you provide free, specific, informed, unconditional, and unambiguous consent to this Policy.
Key Definitions
Information We Collect
Personal Information (Voluntarily Provided)
Identity Data
Full name, DOB, gender, photograph, digital signature
Contact Data
Mobile, email, address, emergency contacts
Professional Data
Driving license, issuing authority, experience
Geographic Data
GPS location, home coordinates, hub preferences
Sensitive Personal Data (High Security)
Government IDs
- • Aadhaar (12-digit)
- • PAN Card
- • Driving License
Financial Data
- • Bank Account Details
- • Blank Cheque Images
- • Payment Instruments
Background Data
- • Criminal Records
- • Employment History
- • Traffic Violations
Automatically Collected Information
Purpose & Legal Basis
Primary Purposes (Contractual Necessity)
Identity Verification, Lease Agreement Execution, Payment Processing, Security Instrument Enforcement, Asset Tracking
Legal Compliance
Regulatory Compliance, Law Enforcement, Motor Vehicles Act, RBI Compliance
Business Improvement (Consent-Based)
Risk Assessment, Fraud Prevention, Service Enhancement
Blank Cheque Policy
IMPORTANTPurpose of Collection
- ⚠Security against non-payment of daily rentals beyond 7 days
- ⚠Vehicle damage costs exceeding security deposit
- ⚠Early termination before 100-day minimum period
Usage Limitations
NEVER used for:
- • EMI collections
- • Loan repayments
- • Unrelated third-party payments
Storage & Security
Fireproof vaults at registered office
AES-256 encryption
Level 3 clearance only
Cross-cut shredding after 100 days
Data Security Measures
Technical
- • TLS 1.3 encryption in transit
- • AES-256 at rest
- • Role-based access (RBAC)
- • OAuth 2.0 API security
Organizational
- • NDAs with criminal clauses
- • Police verification for staff
- • Quarterly training
- • 24-hour breach protocol
Physical
- • Tier-III data centers
- • Biometric access control
- • CCTV surveillance
- • Fire-resistant cabinets
Data Retention & Deletion
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| KYC Documents | 5 years from account closure | PMLA Act, 2002 |
| Blank Cheque (Physical) | Until 100-day completion + 30 days | Contractual Security |
| Financial Transactions | 8 years | Income Tax Act, 1961 |
| GPS Location | 90 days from trip completion | Safety & Fraud Investigation |
Your Rights (DPDP Act 2023)
Right to Access
Request copy of all Personal Data processed
Right to Correction
Correct inaccurate or misleading data
Right to Erasure
Request deletion when data no longer necessary
Right to Grievance
File complaints regarding data breaches
Right to Nominate
Nominate another individual to exercise rights
Right to be Informed
Prior notice for processing beyond original purpose
How to Exercise Rights
Email: privacy@driveemode.com | Portal: Privacy Dashboard | Physical: Visit Hub with ID proof
Response Time: 30 days (extendable to 60 days with justification)
Grievance Redressal
Grievance Officer
Address:
Plot no-64, Lane-2, Phase 1, Cherlapally, IDA-Cherlapally, Hyderabad, Telangana - 500051
Data Protection Board
Online: dpb.gov.in | Penalties up to ₹250 crore
CERT-In
incident@cert-in.org.in | +91-1800-11-4949
Cross-Border
All data stored in India (Mumbai/Hyderabad).
No transfers outside except to countries with adequate protection (Section 16 DPDP Act).
Children's Privacy
We do not collect data from individuals below 21 years.
If discovered, deletion within 72 hours + parent notification.
Changes to This Policy
We reserve the right to modify this Policy. Material changes notified via Email + SMS + App 7 days prior. Continued use after effective date constitutes acceptance.
Contact Information
Departments
Registered Office
Plot no-64, Lane-2, Phase 1,Cherlapally, IDA-Cherlapally,
Hyderabad, Telangana - 500051
Phone: +91-XXXXXXXXXX (9 AM - 9 PM IST)
Response Commitment: 48 hours acknowledgment | 30 days resolution